I normally don't write reviews, but felt it was warranted in this situation. My fiance and I were going out of town for a night on short notice and needed to find somewhere to board our dog. After calling a couple other places that were full, I found this one that had room. We dropped our dog off and asked to see the kennels. The website stated that the kennels were indoor and climate controlled, but the only cooling system was an industrial sized fan. I asked both on the phone for a play session for our dog and again in person. When we picked him up, the office smelled like urine and I was not charged for a play session, so he didn't get one. When we got him into the car, he laid down in the back seat. Usually he sits and wants to have his head out the window. His paws were wet, and my fiance and I think it was urine. We don't plan on having our dog stay there again.