I don't want to go into a whole lot of detail, but this dealership is not concerned with satisfying their customers. I bought a new 2010 Forte there in the summer of 2010. The car had a defective engine. They agreed to replace the engine block, but not the entire engine. As they started to re-assemble the engine, they discovered that many of the parts didn't fit - KIA had made some changes to the engine since the time mine was manufactured. At this point, I really had no confidence in the original car with its cobbled-together engine and requested that they replace the car with a new 2010 Forte. They flatly refused to even consider this, and the only recourse they offered was to "allow" me to trade it in on a new 2010 Optima which, because of some rebates, was actually less expensive than another new Forte at that time. I ended up getting the Optima because I felt that the original Forte was likely to have problem after problem - after all, it had had nothing but problems from the time I bought it. In other words, I ended up paying a lot more for a car that I never even really wanted. I guess, in trying to fix the engine, Suntrup KIA was doing what was required by law, but they were not willing to go one step beyond what the law required. They sold me a lemon and should have replaced it whether they had to or not.