Talk about unprofessional. Twice, twice I dealt with this place. The first time was on a gift card, good service, manicure, but terrible customer service from everyone else. At one point someone left crying. Very confusing to see while trying to relax.

No big deal though since I was happy with my mani.

The next time I booked with the same girl only to figure out that she had moved on (which the girl on the phone sounded like she wasn't happy at that fact). So I booked with another young woman. Very expensive, but I like to find a routine.

I ended up waiting 30 minutes in the little receptionist area where apparently all the action goes down. I would say I was upset for the wait, but the entertainment kept the time flying. The older manager or whoever she may be, proceeded to hunt down almost every girl in the room, tearing into them. If you lost sight of her you could still hear little outbursts of anger and whimpers coming from the staff, it was downright frightening. I was in some weird drama film.

When I actually got my mani/pedi it was fine, but the girl doing it look like she just went through Hell and back.

The bottom line is that the place is a mess, the service is ok, but it is silly atmosphere with no sense of professionalism or customer service. Good for a cheap laugh, but for the price I would recommend steering clear of Scandals and avoid the embarrassment.

I have been going to Natalie for about a year now. She is fantastic! Great hair cuts. VERY nice. Prices are outrageous. The first 3 times I walked out with a bill close to $200. One thing you have to be careful about is that they really push the products. You go to the counter to check out and there is something there that your stylist recommends. The first time I felt obligated to purchase, then I wised up. I got a manicure with a friend of mine and it was really, really, really, bad. They don't even soak your nails in water. They claim that they absorb the moisture and then the polish doesn't stick...hmm... My cuticles were not done well and my French manicure chipped the next day. I have never gone home and removed a French manicure within two days. I had even talked my friend into going out and pampering herself...usually, these are very relaxing. I was embarrased and felt bad that I talked her into it. My friend's polish had bubble spots in it and it didn't look like her cuticles had been touched. Needless to say, I am returning to my other place that charges you $20 instead of $55 and you get a fantastic job. Natalie is the only thing taking me back there. I highly recommend her!

I met Cara while she was still in school and will follow her across the country if I have to. My skin has never looked this good, and people are asking me if I lost weight or changed my hair. I barely even have to wear powder and foundation after one of her facials, and ever since she has opened my eyes to glycolic peels, I swear I see less wrinkles. She is so warm and sweet, keeps me informed about the best products for my skin, and is so well educated about makeup and skincare. I can't wait to have her make me beautiful for my wedding day.
Thank you Cara, you have a client for life!

I had heard much ado about Scandals as one of the premiere salons in the area, so when my assignment from my editor was to write a review, I was needless to say, excited....and then disappointed. It was not so much the services as the attitudes. Evidently they are aware of their reputation...and it has gone to their heads. So not to duplicate my article in full, I will keep this brief. My haircut was acceptable, my color was ok (although it is fading much quicker than I am used to, I believe they use a very popular and common American brand, as opposed to the far superior Italian which I am used to) and I had an above average massage. I simply sensed so much elitism and arrogance in the air from the time I arrived up until when I left and they tried to initiate an utterly ridiculous policy of scheduling a series of appointments for me over the course of several months. I was insulted by the assumption that they had been so fantastic that I would need to plan my year around them. I will leave you with this "at least my magazine footed the bill."

I have been going here for awhile now for peds and mans. The first girl I went to after years of working there is now at another spa. So I started going to Sarah and she's great!! That's the only great. I had my reg. appt and my babysitting didn't work out so I decided to bring my 5 yr old. That's the first time I ever brought her in over 2 yrs. I loaded her up with books and stuff to keep her busy till her dad would pick her up. Needless to say when I checked in I had such an attitude from the front desk girl. She asked if my daughter had an appointment and was so rude - she said that children should only be there if they have an appt. I told her to cancel my appt. She asked if I would like to reschedule. I told her NO. My daughter and I left and my 5 year old cried all the way home "because she couldn't go to the spa". I was so bothered by this that I called back up there and asked to speak to the manager or owner. THe girl on the phone told me that they weren't avaliable. I asked her to have one of them call me. Well it's been 2 mos and haven't heard from either. I am very disappointed that this is how they run their bussiness. I won't be going back.