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Maryland Heights Yellow Pages > R & S Pool And Spa

R & S Pool And Spa

12001 Dorsett Road, Maryland Heights, MO 63043
Trusted Pool Pump Company in Maryland Hts. Call Our Pros Now.
R & S Pool And Spa Mojo 3/ 5 Trusted Pool Pump Company in Maryland Hts. Call Our Pros Now.
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First To Vote
cookinghot
Level 1
Monday, May 5, 2014
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RECTIFIED - - Do Not Give All Info - Argumentative Staff
After posting to their facebook page - - R&S's store manager (who had not been previously involved) rectified the situation below and made up for his service manager's bad behavior. Thank you Bob (store manager) for being on top of things! Much appreciated.

I am a new pool owner. I had an issue with a squealing pump, so we brought it in thinking it was a ball bearing issue. The service dept told us to bring in the motor (not the entire pump) and they could fix it for $100. We got the motor home and it had another problem that it had not had prior to the "fix", so they told us to bring it back. They then told us we could buy a new motor for $169 and that they couldn't test the repaired one under pressure because we hadn't brought in the entire pump (which was also never mentioned before). A new pump was also NEVER an option given to us originally. We ended up buying the new motor because of desperation to get the pool running properly, but no refund whatsoever on the original "fix" that was not really fixed. They never told us there could be issues with the fix by not bringing in the entire pump until the issue arose. If we would've been given that information, we would have brought in the entire thing, saving us a ton of time, money and frustration. We were also told we would receive a partial refund on the original fix, which wasn't true. All it ended up being was that they didn't charge us for a new seal for the new pump since we had already paid for one on the old pump and they could reuse it. When I called them to ask about the refund, they explained that there was no refund...they just "didn't charge" us for a part we already paid for. Fine. The service dept manager also tried saying that his technician had told my husband to bring in the entire pump, which he had not. Clearly a lie.

The customer service at this place is surely lacking. They do not give all options up front and will not work on refunding any money for work not properly done when it is THEIR fault. Compromise will keep
Price Range: $100 - $200
Recommended: No
Level 1
Saturday, December 29, 2012
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always there when i need them
Most pool parts in the metro area. Every time I need something they have it. Prices very fair too. Helpful counter people.
Price Range: $25 - $50
Recommended: Yes
Poconolady

Poconolady

Wednesday, June 18, 2008
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Absolutely the BEST customer service
I have nothing but glowing comments on the customer service that you get here. This is a family owned (?) and family run business and they want to win and keep customers by giving them the best products and the most superb service that can be had,, No matter how much you have messed up your pool, they can test the water and recommend the correct products to fix things up. Most importantly, they don't make you feel like an idiot! The store is huge with the best selection of all things pool and spa that can be found in the St Louis area.. There are other pool stores closer to home, but even with gas at sky high rates, I still go to R&S because I know that I can do one-stop shopping and get the best advise. This place is a true winner in a world of sloppy service. They also can recommend service people if you need more advanced help. I LOVE this place!!!

Read more at stlouis.citysearch.com
Pros: Excellent service, knowledgible staff
Cons: not open Sunday
Recommended: Yes
Paublo

Paublo

Sunday, June 8, 2008
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Paublo
I have been a pool owner for 12+ yrs...R and S is the Mecca for metro St.louis...the parts and service dept.can not be matched...i do all my own mntnce. i get what i need for repair when i need it. i am a handy person but never dreamed i could break down my automatic equipment ...Now there is nothing I won't fix,because R&S gave me so much support...nuff said

Read more at stlouis.citysearch.com
Pros: parts on demand
Cons: no sunday hours
Recommended: Yes
cookinghot

cookinghot

Friday, May 30, 2008
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best customer service
Set up a used 28ft pool last year. Other stores were down right snotty when we started asking questions,because we didn't buy our pool from them. But then we found R&S pools and they were great.
They had replacement parts in stock. Provided all the info for set up and winterizing. And never made us feel like our business wasn't good enough for them. Now a loyal customer.

Read more at stlouis.citysearch.com
Pros: Never to busy for questions
Cons: don't forget to get number when you walk in
Recommended: Yes