The people complaining must have never worked in a customer service industry before, My pictures had problems, these people bent over backwards to fix it! They ordered me new prints, and comp'd my entire $300 package. Honestly, I've never seen a company work so hard to fix a problem. And the service reps, sounded genuinely concerned about my problem.

And with 2 of my kids out of school and one still left to go, they have made improvements each year with their website, and the services/pricing they offer.

My kids, got their senior pictures taken in 04 and my second child again in 07, both years, we ordered $200 dollar packages. (Lots of Pictures) When most companies charge$1,000 dollars or more for senior photos these guys do the same job for a third of the cost. AND they do it BETTER.

My pictures were returned to me with in 2 weeks, both times and my youngest got normal, school pictures also, and they were delivered to us in JUST 3 Days!

I have no problems with this company!

First time i got my pictures back, they were bent in shipping, and they forgot the free retouching. I called the Edwardsville location and they did the retouching in house. It was all corrected and reprinted in a few days and they let me keep the pictures that were with the bent ones free of charge. The service reps, worked very hard to make sure that everything went smoothly from that point forward. I feel very strongly that, these folks work hard for their customers, and anyone that can't see that should learn to have some patience.

It is no wonder that WPG is changing its web site. In their greed to stop photo copying of school pictures, they have totally degraded the quality of the original photos that they provide. My copies (win98) are superior to the originals. Do not be so greedy as to degrade your original product to stop harmless copying. You got your money from the initial purchase, but you want to get it back again and again. Shame on you. You can not call (1 800 444 7966 or 314 567 5900) and leave a message. They do not want to hear what you have to say. Just call only during business hours at the 314 number. You can not e-mail your interests. Probably because of the website update. DUH! Gee, I wonder why! You poor, pitiful, greedy people. Two years from now my children will be done with public education and your lousy service. This dissertation will not be finished by then, hopefully. 12-16-2007
PS. I am so grateful that I bought a high quality all in one printer.

My experience with Wagner Portrait Group has been nothing but miserable. The first time I called I was told that my sons school pictures would be mailed directly to my home. The second time I called I was told that I would get a call back within an hour and told the status of my situation, two weeks later I still hadn't received a return call. Then I stooped to writing them a nasty email which was also ignored. What's next? I want my money back, but since they have horrible customer service is it likely that I will ever get it?
Wal-Mart has better service than Wagner....