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Saint Peters Yellow Pages > Ed Napleton Honda

Ed Napleton Honda

4780 North Service Rd., Saint Peters, MO 63376
Ed Napleton Honda Mojo 2/ 5
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xandra_79
bud69tat

bud69tat

Saturday, August 22, 2009
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Buyer Beware
Long story short, bought a vehicle from them. Had to drive on expired temp tags for a week because Michelle (the title clerk) is incompetent. Then after the deal, had to pay an additional $150 because they screwed up on their calculations. Also, had to return 3 different times to fill out paperwork they somehow forgot any of the other times I was there.
They held my license plates hostage till I came in with checkbook in hand.
If you do have the ill fortune to buy a vehicle from these jerks, make sure to read through all your paperwork and keep your phone handy. After multiple trips back (44 miles away), the only thing they have to say is "I don't know what to tell you." They could try to give me a free car, and I'd tell them where to stick it!

Read more at stlouis.citysearch.com
Pros: Convenient location-the corner of busy and busier
Cons: The only bad thing is if you buy a vehicle from them.
Recommended: Yes
MsADB

MsADB

Tuesday, March 24, 2009
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Don't buy here
To make a long story short, I purchased a used vehicle from ed napleton honda in 2007. The vehicle ran great at first but, not more than a week after purchase it was in for repairs and was there for almost a month. After that I had to return with the vehicle three more times, the check engine light was on, it leaked fluid(transmission fluid I thought). I tried to return the vehicle to them or switch the vehicle out. They offered to switch if I could find a vehicle on the lot in comparison in price. There was none and they knew that. They said that I was overreacting about the vehicle and they could find nothing wrong with it. Well not to long after returning home to another state I found that there was a hole in the transmission that had already been patched once and was very noticable. I called them and told them the information, I was told that the warranty had expired the month before and there was nothing they could do. I know they sold me a faulty vehicle and now the vehicle is not running and hasn't been for four months. Never spend your money here for a new or used vehicle, they have very poor customer service, and try to treat you like you know nothing. I also filed a complaint with the better business breau and will tell anyone who will listen to not buy from them or thier affiliates. I still however want a honda just not from them or any of their associates. Now I'm stuck with astronomical car repairs and a note. They knew full well the vehicle was faulty and even after returning there to the service department three times I was told the vehicle was in fine condition and needed no repairs. Don't trust these people nor spend your money there you will regret it.

Read more at stlouis.citysearch.com
Cons: Poor Customer service and bad used vehicles
Recommended: Yes
OxBaker

OxBaker

Wednesday, December 17, 2008
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No problems here
I normally do not write reviews but I saw all the bad ones here and decided to. I bought a CRV and had a great experiance. I have a warranty and brought it in for repairs, I did not know the detials of the warranty (which is my fault) the told me that I wold have to pay a $50 deductible on my plan. They did the work and only charged me $50. A few days later I get a clal and they said I actually had no deductible and refunded my $50. I would have never known that had they not told me. A good dealership in my opinion.

Read more at stlouis.citysearch.com
Recommended: Yes
lamart

lamart

Saturday, November 29, 2008
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Seek another dealership
We thought we had a deal signed and delivered. But to our surprised we were notified that the management , apparently the salesman , had become confused and the vehecile was $800 more. To add insult to injury the finance guy, kept trying to push the wrap around extended warranty for $1,500 extra and our insurance company offers an extended warranty for $300. Finally we asked the finance guy, does anyone receive a commission based on the purchase of the $1,500? No sir! However after further investigating, the company that sponser the warranty, affirmed the dealership does receive a commission. We do extensive traveling, so we purchase the vehecile with a GPS system. The main operating CD was mising from the GPS, so, everytime we start the vehicle it requests to install the GPS CD. Of course we have none to install, for over a month, we have spoken to nearly everyone asking, where, when , even how do we get the GPS CD. Our answer for the day and each day we ask it's in the mail. You would think during these tough times, automotive dealerships would be busting their butts and trying to please their customers, to get repeat business ansd customer referrals.

Read more at stlouis.citysearch.com
Pros: nice vehicle
Cons: not so honest people
Recommended: Yes
Chris7907

Chris7907

Sunday, November 23, 2008
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Would not recommend
I was going to write this huge paragraph about my entire experience at Ed Napleton Honda... But I will save you the details and get to the point. They tried selling me a 2006 Colbalt (which was a rental car that they got from a auction) with 45 thousand miles for 10,500 dollars. The trade in value of the car was 6,180 dollars and because the bought it from a auction the probably got it for even less. It was a huge waste of my time. I would not recommend this dealership because the salesmen obviously don't need the business if they are going to overprice vehicles and refuse to negotiate a price.

Read more at stlouis.citysearch.com
Pros: They gave me a cup to fill with water at the waterfountain....
Cons: overpriced, rude, didn't service vehicle before I test drove it, just bad all around experience
Recommended: Yes
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