Thursday, May 15, 2008
Very Bad Experience
This company is charging us a $600 cancellation fee for a contract that we did not agree to. There are two places to sign on the contract/proposal? one that states that we understand the terms, and another place to agree to the proposal (thus turning it into a contract). We signed to show that we understood the terms of the proposal, but we did not sign in the place that makes the proposal an actual contract. Before signing on the first line, I asked the sales representative if we were bound to the company if we signed. He said no? that we were not bound until the last line was signed. When we decided to go with another company the man became offensive on the phone and said that we were bound by the contract, and that we owe the company 10% of the cost of the roof. We received a bill for $600 from their central office in Missouri. I called to have the situation resolved, to no avail.
Read more at stlouis.citysearch.com
The list of the 24 disclaimers on the back of the agreement concerned me. Item 6 states that the company will not be held liable for any damage that they do to the building. Item 8 says that the company will not be held responsible if their equipment breaks up the driveway. Item 9 states that the company can use different materials than those agreed upon, as long as they meet with industry standards. Item 16 releases the company from liability if the roof becomes damaged due to ?defects? (they may ask that you prove that it wasn?t defective in the first place). Item 20 states that they will not guarantee that water will not pool on the roof.
I have been telling everyone I know about my experience. All of these people are well educated. Not one person I've shown the proposal to believes that it is a valid contract. People need to be protected from companies like these!
Pros: Will secure more money from insurance company
Cons: Charge cancellation fees for non-contracts, More insurance $ means more profit (none for you), ridiculous disclaimers, mediocre materials